Terms Of Service
PremadeSetups S.R.L. Terms of Service
Represented and operated by Administrator Stefan-Alexandru Stoica
Incorporation Number: CIF: 45940244
Registered Office: DRUMUL MALU MIERII NR. 55-59, DEMISOL, CAMERA 1, AP. 3, SECTOR 3, BUCHAREST, ROMANIA
PremadeSetups ("PremadeSetups") agrees to furnish services to the Subscriber/Customer, subject to the following ("Terms of Service").
PremadeSetups, the company hereafter referred to as, ("PremadeSetups"), any of its subsidiaries, ("Us"), ("We") and The Client, ("Customer"), ("Client") and ("You").
Use of PremadeSetups Service constitutes acceptance and agreement to AUP ("Acceptable Use Policy") and ToS ("Terms of Service"). Purchase of digital goods through PremadeSetups constitutes agreement to the PremadeSetups Store terms of service.
All provisions of this contract are subject to change from time to time at the discretion of PremadeSetups. Subscriber understands that change to the ToS by PremadeSetups shall not be grounds for early contract termination or non-payment.
By accepting to these terms you indicate that you also agree to the Minecraft End User License Agreement.
PREMADE SETUPS & BUILDS
Users which do refunds are banned from our website
The consumer declares that the funds used for the purchase are legitimate.
This is a digital product or service no shipping address will be required, it is not a physical product.
If you ask for a refund or open a dispute we will break your license and you will never be able to download it again even if we win the case
Copyright infringement is a crime.
The consumer is not allowed to share or sell the downloadable files in any form.
REFUND AND DISPUTES
Servers are eligible for full refunds within one (1) twenty-four (24) hour day of the creation of the server in our database. This point is not marked by the time at which your initial payment is processed and may differ by several hours or days. Refunds cannot be requested without probable cause. All completed server upgrade orders are final and not refundable. In agreeing to this Terms of Service you affirm that your order begins within a 1 day "cooling-off" period, and we reserve the right to charge for the time utilized on your service prior to your cancellation.
Addons are refundable within 24 hours of purchase, if unused. After 24 hours, if the addon remains unused, PremadeSetups may issue a credit to your account.
Any service purchased with a promotional code is not eligible for refund.
All gift card purchases are final and non-refundable.
All preset game-based addon purchases are final and non-refundable.
Funds added to your account via the "Add Funds" feature are non-refundable.
Payments sent automatically are eligible for a 100% refund of the renewal amount within one (1) twenty-four (24) hour day of the payment being sent. Refund requests after (24) hours and up to five (5) days /one hundred twenty (120) hours after the automatic payment may receive a 50% refund of the renewal amount. Payments sent automatically are eligible for a 100% refund of the renewal amount within one (1) twenty-four (24) hour day of the payment being sent. Refund requests after (24) hours and up to five (5) days /one hundred twenty (120) hours after the automatic payment may receive a 50% refund of the renewal amount. Refunds taking place after these periods will be prorated according to the number of days left on the service's billing cycle.
We may require additional information in order to process any refunds. After receiving a refund request, we will reach out via e-mail to confirm. If a confirmation is not received, we are not responsible for any subsequent charges or late issuance of the refund.
All services are subject to termination upon arrival of a dispute on a relevant payment.
Service cancellations must be placed via the Request Cancellation area in our client panel. Cancellation requests may also be submitted to firstname.lastname@example.org or via our contact form.
The client will have the option to specify a cancellation at the end of the billing period for the service in question or, during some periods, immediate cancellation is offered. Immediate cancellations are permanent and cannot be aborted. A cancellation request does not guarantee a refund - a refund must be explicitly requested and is subject to our Refunds and Disputes policies. When experiencing high sales volume, services set to cancel at the end of the billing period may be terminated up to seven (7) days early if the service remains unused.
PremadeSetups does not have access to any client's PayPal account. PremadeSetups will attempt to cancel PayPal subscriptions via API requests after receipt of a cancellation request, however, it is the client's responsibility to ensure any active PayPal subscriptions to PremadeSetups are cancelled via their PayPal. Therefore, we cannot and will not be responsible for unintended payments made via the automatic payment subscription service. Click here for more information on how to cancel a PayPal Subscription.
Automatic payments via credit or debit card entered into the PremadeSetups website will be automatically cancelled upon receipt and confirmation of your cancellation request.
LIABILITY LIMITATION AND EXCLUSION
PremadeSetups, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including but not limited to that of unauthorized access to our server systems or any other loss of data. PremadeSetups shall not be held liable for any disruption, delay, or disconnection of services for any period of time.
PremadeSetups is not responsible for any actions taken place in or on our game servers themselves. The sole role of PremadeSetups is to provide server connectivity.
PremadeSetups is not responsible for any damage, alterations or actions taken by an additional user account. Additional user accounts are added at the sole discretion of the client.
PremadeSetups is not liable for any changes made outside of the initial server configuration. We also reserve the right to refuse support for 3rd party software that is not included in the original server setup by PremadeSetups.
Due to regulations, if you activate an affiliate account and share your affiliate link you must ensure that you have a clear and conspicuous disclosure of your relationship with PremadeSetups.
Any support requests required for products from PremadeSetups shall be submitted through the billing system via tickets. A ticket may be submitted at your clients panel. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative. Support via Discord from official representatives is offered for customers who have purchased a relevant Server Setup Pack or Discord or Hosting from us.
By starting a chat with a support representative, you agree to the following terms of service:
Breaching any of these terms will result in the Live Chat privilege being revoked from the client either temporarily (up to 72 hours) or permanently. We reserve the right to revoke access to Live Chat at our discretion.
Name and Email
All clients must use the email address and name associated with their account to use the Live Chat system.
Harassment and Threats
Using PremadeSetups’s Live Chat system to transmit any material that harasses another person, including but not limited to PremadeSetups and/or its staff and partners, profanity, threats and destruction of property are forbidden and may result in Live Chat privileges being revoked.
Level of Support
The Live Chat system is to be used for informational purposes only. PremadeSetups cannot guarantee the resolution of any issue you may have with our services during your session, even if you have purchased add-ons such as Premium Support, Mod Support or Plugin Setup.
Some issues can only be handled through a support ticket. The support representative will direct you to the appropriate department if it is required.
Support agents are prohibited from coming onto your server to help resolve issues while you are in the Live Chat system.
PremadeSetups can only offer support for the services that it provides and only to the client who purchased the services.
Security and Verification
There are certain aspects where due to the lack of verification, the user must submit a ticket with the billing account associated with the product in question. This must be done to verify that you are the account owner.
While we offer instant database creation from our control panel, you need to understand that our databases are provided as a free service. Because of this we do not hold any liability for MySQL data loss or corruption. By using a database provided by PremadeSetups, you understand that we reserve the sole right to terminate it if we deem it necessary. Additionally, our MySQL service is not to be used for personal use, this is not limited to but includes the usage of MySQL for private websites, and other non-server uses.
PremadeSetups cannot guarantee that all promotions and promo codes will remain operational at all times.
PremadeSetups retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies.
PremadeSetups regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the fullest extent of the law. By purchasing a server from PremadeSetups you permit us to modify your server, this includes, but is not limited to, changing plugins, updating your server software and other tasks related to running a game server.
Any verbal or written threats to compromise our server systems or any other equipment owned by PremadeSetups will be taken seriously and will result in further investigation and potentially litigation. Upon cancellation of payments to PremadeSetups your server will be suspended. Files will be kept as long as possible after termination or suspension; however the guaranteed amount of time is unspecified. PremadeSetups retains the sole right to stop, start, and modify your server.
PremadeSetups does not limit the bandwidth of shared hosting services. However, PremadeSetups reserves the right to take corrective action if the bandwidth used by the Customer adversely affects the PremadeSetups network.
If the Customer uses excessive bandwidth, and is found to have intentionally or unintentionally used custom software or networking tools attributed to the overuse of bandwidth, including but not limited to proxy servers and custom software (“custom JARs”), the Customer will be subject to three times (3x) the overage charges incurred by PremadeSetups for bandwidth attributable to the Customer’s service, and may have their services terminated at PremadeSetups’s discretion.
Dedicated server customers are obligated to pay any and all bandwidth overage fees as these are imposed by the server provider, not PremadeSetups.
SUSPENSION AND TERMINATION
PremadeSetups will suspend your service 5 days after the service becomes overdue. If you anticipate being unable to make your payment on time, please contact our support team. Suspension will prevent use of the service until any due invoices are paid.
PremadeSetups will terminate your service after it remains overdue for 14 days. If you anticipate being unable to make your payment on time, please contact us. Termination will result in the service's files being removed from PremadeSetups systems.
Additionally, we reserve all rights to suspend or terminate your server or service upon any violation of these terms, or any other basis if deemed needed.
PremadeSetups offers trial servers for a period of 7 (seven) 24 (twenty-four) hour days. Starting a trial service requires that you have a valid credit/debit card on-file.
There is no charge during the free trial, but if you do not cancel your service during the trial period, you’ll be billed on the 6th day of the trial for the full price of the service for the following month.
Refund requests for trial services are subject to the same terms and conditions as described in Section 1. Refunds and Disputes.
If you cancel your trial, or the trial period elapses without payment, the trial service will be terminated and removed from our systems. This includes removal of files, logs, and any configuration changes made to the trial service.
PremadeSetups cannot guarantee data recovery of any files or changes lost due to a trial service that expired.
Free trials are reserved for new customers only. If you have an existing account with PremadeSetups, you are not eligible to receive a free trial service.
Refund requests for trial services are subject to the same terms and conditions as described in Section 1. Refunds and Disputes referencing Automatic Recurring payments.
In the event that a trial plan is not converted to a paid plan, it may be subject to termination on the 7th day of service. PremadeSetups cannot guarantee data recovery of any files or changes lost due to a trial service that expired.
FAIR USAGE AND ACCEPTABLE POLICY
1. Minecraft Servers. The following policies apply specifically to our Minecraft Hosting
1. We provide unlimited slots on all Minecraft plans. This means that you can set your
server to any slot number you would like. However this does not mean your service
can handle unlimited players.
2. Servers with intensive CPU usage for extended periods may result in a reboot,
shutdown, and/or suspension of the service without warning to prevent causing
issues with other clients. You will be notified of this via a ticket on our billing panel
and expected to work with us to resolve the issue
3. Our disk space is provided as "unmetered" which is in accordance with fair-use.
This means that you are supposed to only store files that are completely required for
the server functioning, and related to the service, including but not limited to: worlds,
plugins, jar files, player data. Logs or backups may be deleted without advance
notice if they use a considerable amount of space.
If your disk space is breaking our fair-use you will be contacted via a ticket on our
billing panel and expected to work with us to resolve the issue
If we are not able to get in touch with you, or you don’t fix the issue, we'll start
deleting the affected files.
4. Our MySQL databases are provided as "unmetered" which is in accordance with
fair-use. This means that you are supposed to only use databases to store data that
is completely required for the server functioning, including but not limited to: Data
from plugins and/or additional software that runs on the same server.
5. A limit of 10 MySQL databases will be placed to prevent abuse on all Minecraft
servers plans. This limit can be raised for free at any time by opening a support ticket
with valid justification.
6. Each client may only use their service to store a maximum of 2 backups of their
service at one time. Any additional backups must be stored externally.
7. For large dynmap folders logs, logs from data logging plugins such as Coreprotect,
and other related files may be purged if it is causing issues on the node.
8. If you are found to be using a plugin or jarfile that increases your RAM allocation your
service will be terminated without refund. We do not allow the use of plugins which
allow you to run multiple servers on the same service, an example of this would be
the plugin "subservers".
Services found to be abusing may be suspended or terminated without prior warning and
refund. Services may be suspended or terminated due to the following reasons (but not
Minecraft/Game hosting: excessively high CPU usage, excessively large files such as
backups, attempting to gain unauthorized access, circumvention of ram restriction, using a
non-minecraft jar file, using your minecraft or game services to host non related services
such us websites, the usage of plugins such as botnets, backup plugins.
VPS’s: Using DDoS / Dos scripts or programs and packet flooding, hosting or distributing
torrents or pirated content, attempts to gain unauthorized access to any service other than
your own, sending spam or unsolicited emails, port scanning.
Cryptocurrency mining, distributed computing, or other CPU-intensive tasks are also strictly
prohibited. Other actions deemed unauthorized by PremadeSetups may be investigated and may
result in a suspension.
If you run software that requires high CPU usage on a constant or unusual basis, please
contact us beforehand. If you are unsure if something is permitted please contact us.
PremadeSetups services may not be used for illegal purposes or in support of illegal activities.
PremadeSetups reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrong doing.
Use of the PremadeSetups services to transmit any material (by e-mail, uploading, posting or otherwise sharing) that threatens or encourages bodily harm or destruction of property.
Use of the PremadeSetups services to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.
FORGERY OR IMPERSONATION
Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.
Use of PremadeSetups service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes" and "chain letters."
Use of the PremadeSetups service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of PremadeSetups or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending PremadeSetups account is subject to immediate termination and further investigation.
NETWORK DISRUPTIONS AND UNFRIENDLY ACTIVITY:
Use of the PremadeSetups service for any activity which affects the ability of other people or systems to use PremadeSetups Services or the Internet. This includes "Denial of Service" (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. PremadeSetups will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.
Fraud involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it. Fraud is strictly prohibited and offenses will be investigated.
THIRD-PARTY LINKS, SITES AND SERVICES
Our Products may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by PremadeSetups. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third party website, service, or content from PremadeSetups, you do so at your own risk and you agree that PremadeSetups will have no liability arising from your use of or access to any third-party website, service, or content.
FTP MIGRATION TOOL / SERVER IMPORTER
By using the FTP migration tool ("Server Importer"), the client agrees that they are the owner of the data that is being transferred to PremadeSetups's systems. Further, the client authorizes PremadeSetups to connect to the specified server and download data on behalf of the client.
PremadeSetups does not permanently store any details pertaining to connection to the FTP systems. Any details that are stored are temporary in nature and automatically deleted upon completion of the transfer.
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